When will my order ship?
Shipping takes about 1-4 weeks. (This do NOT include weekends or holidays). However, when we are launching promotion, orders may take a bit longer to process. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
How much does shipping cost?
We offer FREE SHIPPING on all eligible orders. Insured shipping is also available for all orders. It can be purchased to protect packages from being lost or stolen and it is subject to a flat rate of US $3.97.
What is my tracking number?
Tracking will be available 4-6 days after your order. Please do reach out if you haven’t received yours after 7 days by contacting us at firstname.lastname@example.org.
I ordered 2 items but only received 1 item. Where is the rest of my order?
If you ordered multiple/different products from our store, you may receive more than 1 shipping package. (This is done for more efficiency and faster shipping times since we have multiple warehouses worldwide).
My package says delivered, but I didn’t receive it.
USPS tracking information can be incorrect sometimes. Your packages may marked as delivered before they actually arrive but it will most likely be delivered within a few days. It may be great to check with your assigned post office for more information or email us for further information!
How can I cancel my order?
I didn’t receive an order confirmation email.
Every order is automatically sent a confirmation email. Please check your spam or junk folder. If still missing, just contact us and we'll send you a brand new email confirmation.
My Item Arrived Damaged.
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment. If this happens to you, please reach out with:
- Your order number.
- A picture of the damaged product to email@example.com
Once received, we'll be happy to send out another free of charge.
If we still haven't managed to answer your questions, please feel free to reach out to us at firstname.lastname@example.org and we'll get back to within 24hrs!